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Capsel Homes provides clear information on how we use your personal data, ensuring that you have control and that your privacy is protected.

Our policy states what information we collect when you make contact with us via our web site, or speak to a member of our team, how we use this information and share it with any third parties.

What Information we collect

Capsel Homes collects personal information in order to provide a particular product or service you have requested. This will include where appropriate:

  • Your name
  • Email address
  • Telephone numbers
  • IP Address
  • Telephone calls are recorded for monitoring and training purposes

Protecting your information

We are committed to protecting your information, implementing technical and organisational measures to prevent loss, damage or any unlawful processing of this data.

How we will use your information

  • To process your transaction: All personal information as described above will be used to process your transaction and notify you of its progress. For example, prospective tenants are referenced using Equifax.
  • Anti- Money Laundering: We are required by law to follow HMRC’s anti-money laundering regulations and as such will need to use your information to complete our checks.
  • Making an Offer on a property: We need to confirm your financial status and ability to proceed with an offer on a property when you book a viewing. This will include for example if you have a property to sell, are you a cash buyer or do you have an agreement

How we contact you

Capsel Homes would like to contact you about our goods & services. If you have consented to marketing you may opt out at any time. If you no longer wish to receive communication from us then please let us know by contacting us as detailed below.

Access and changes to your Information

You can access the information we hold at any time by contacting us as detailed below.

We want to make sure the information we hold is accurate and will update your personal information as requested, for example your telephone number.

We will retain your information for the period of your contract unless we have a legal obligation to hold for longer.

Other Websites

Please note that this privacy policy applies to Capsel Homes only where there are links to other websites you are advised to check the private policy of that particular site.


Cookies are used to collect statistical data from websites and visitor history.

For more information see: or

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Our Privacy Policy

Our privacy policy will be regularly reviewed and updated.

Contact Us

Please contact us to discuss our privacy policy and any of the information which we hold

Capsel Homes
Nant y Pia House
Mamhilad Technology Park

Tel: 0333 207 9000

We would like the opportunity to answer any complaint or concerns you may have regarding your privacy but if you feel that we have not then please refer to the Information Commissioners Office